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Shipping & Returns

Our online store is now open for shipping to New Zealand. For orders with shipping outside of New Zealand, please visit our Find a Retailer page.


Shipping Rates

Free Standard Shipping is offered on orders over $79.

Standard Shipping is $7.50 on orders below $79.

Delivery to a rural address is an additional $10.

Saturday delivery is available for urban addresses only.


Order Processing

All orders placed before 12pm are usually packaged and dispatched on the same business day. Orders placed on weekends or public holidays are usually dispatched on the next business day. 

Due to our processing times, once you have submitted your order, we are unable to change the items in your order. If you need to make a change to your delivery address, please contact us as soon as you can. Please note amendments to delivery addresses are not always possible.


Delivery Tracking

Within New Zealand, our packages are delivered by Post Haste. A signature will be required upon delivery unless you have indicated an Authority to Leave within the delivery instructions when ordering.

After your order has been dispatched, you will receive an email with your delivery and tracking information. Using your tracking ID, you can track your order here. Please allow 2 - 4 business days for your delivery.



We offer a 100% palatability guarantee on all our products. This means if ever you or your pet are not completely satisfied with a product, please contact us to request a refund or an exchange.

If for any reason you are unhappy with your order, please contact us.

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