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Terms & Conditions

Welcome to the Meat Mates website, operated by Natural Pet Food Group (“Meat Mates”) located at (the "Site"). The following terms and conditions (“Terms”) govern your use of the Site.

By accessing, viewing, or using the content, material, products, or services available on or through the Site, you certify that you have read and understand the Terms, and agree to be bound by the Terms without qualification. You further certify that you are 18 years of age or older and that you have all the necessary rights, power and authority to enter into this Agreement and perform the obligations set forth under this Agreement. You understand and agree that your use of the Site or any content, features, material, products or services made available on or through the Site (collectively, the "Services") is deemed to be acceptance of these Terms.

Our online store is hosted on Shopify, the e-commerce platform that allows us to sell our products and services to you.


In using the Site, you may be asked to register and create an account. As part of the registration process, you may be asked to agree to these Terms, and may be required to provide us with certain personal information about yourself including your legal name, phone number, address, email address, gender, and age.

You are responsible for ensuring that your password and other account details are kept secret, safe, and secure at all times. You will notify us immediately of any unauthorised use of your password or any other breach of security. You must not transfer your account to another user or maintain more than one account with us without our consent. We may, at our sole discretion, suspend or terminate your account and limit your access to the Site and the Services.
Meat Mates will not be held responsible or liable for any misuse of your account including where a third party has access to your account for any reason.
When placing an order through the Site, you will be required to provide other personal information, such as your address and payment details. This information may be collected by Meat Mates or its third party providers at this time for security and anti-fraud purposes.

You warrant and represent that the personal information you provide to us via the Site is true, valid, complete and up-to-date in all respects, and you confirm that you are the person referred to in the information provided (unless the item is a gift). Should any of your personal information change, you must update that information immediately.

General Purchases

You agree to use the Site and the Services only for purposes that are permitted by these Terms and in compliance with all applicable laws, regulations, and generally accepted practices or guidelines in the relevant jurisdictions. You may only use the Site and Services for your personal use, and for no other purposes.
Some products or services on the Site may be available for purchase. By purchasing products or services made available through the Site, you warrant and represent that you are at least 18 years of age and have the legal capacity to enter into a contract. If you are under the age of 18 or lack legal capacity, you must have your parent or guardian review these Terms and place an order on your behalf.

Meat Mates may use a third party payment processor to process credit card transactions made through the Site. You are responsible for paying any governmental taxes imposed in connection with use of the Site or the purchase of any products or services made available through the Site. To the extent that Meat Mates is obligated to collect such tax, the applicable tax will be added to your billing account. All sales are subject to our shipping and return policies which shall be made available to you on the Site or delivered to you with your purchased goods. All refunds are in Meat Mates's sole discretion except where required by law.

You will not (and will not attempt to):

  1. Access any of the Services by any means other than through the interface that is provided by Meat Mates;
  2. Gain unauthorised access to Meat Mates's computer system or engage in any activity that interferes with the performance of, or impairs the functionality or security of the Site, the Services, or Meat Mates’s networks and computer systems;
  3. Access any of the Site or the Services through any automated means or with any automated features or devices (including use of scripts or web crawlers);
  4. Access or collect any personal information, including any names, email addresses or other such information for any purpose;
  5. Reproduce, duplicate, copy, sell, trade, or resell any aspect of the Site or the Services for any purpose; and
  6. Reproduce, duplicate, copy, sell, trade or resell any products or services bearing any trademark, service mark, trade name, logo or service mark owned by Meat Mates in a way that is likely or intended to cause confusion about the owner or authorised user of such marks, names or logos.

Refunds, Shipping & Delivery

We offer a 100% palatability guarantee on all our products. This means if ever you or your dog are not completely satisfied with a product, please get in touch with the team for a full refund or product swap.

If for any reason you are unhappy with your order, please contact the Meat Mates team at

Within New Zealand, our packages are delivered by Post Haste. A signature will be required upon delivery unless you have indicated an Authority to Leave within the delivery instructions when ordering.

  • Please allow 2 - 4 business days for your delivery.
  • Standard Shipping is $7.50 below $78.99.
  • Free Shipping is offered on all standard New Zealand orders over $79.
  • Delivery to a rural address is an additional $10.
  • Saturday delivery is available for urban addresses only.

Once you have submitted your order, you will need to we are unable to change the items in your order. If you need to make a change to your delivery address, please contact the team as soon as you can. Please note amendments to delivery addresses are not always possible.

You can track your order here


As between you and Meat Mates, Meat Mates owns or licenses all information and materials, including logos, designs, titles, phrases, product names, images, illustrations, icons, photographs, and the copyrights, trademarks, and other intellectual property rights associated therewith, in or made available through the Site (“Site Content”), as well as the selection, coordination, arrangement, and organisation and enhancement of the Site Content. All Site Content is protected pursuant to copyright, trademark, patent, and other applicable laws. You agree not to remove or alter any copyright notice or any other proprietary notice on any Site Content. As between you and Natural Pet Food Group, all names, trademarks, symbols, slogans, or logos appearing on the Site are the property of Meat Mates or its affiliates, licensors, or suppliers. Use or misuse of these trademarks is expressly prohibited. Under no circumstances will you have any rights of any kind in or to the Site Content, other than the right to use the Site Content in accordance with these Terms.

Certain features of the Site may allow you to contribute feedback and other information to the Site for access, use, viewing, and commentary by other users of the Site (collectively, “Comments”). By posting Comments, you represent that you have the full legal right to provide the Comments and that use of the Comments by Meat Mates on the Site, and all other persons and entities, will not: (a) infringe any intellectual property rights or other legal rights of any person or entity, including as a result of your failure to obtain consent to post personal information about a person; (b) violate any law or (c) constitute disclosure of any confidential information owned by Meat Mates or any third party.

You must not use Comments for posting or disseminating any material unrelated to the use of our website, including (without limitation) the offer of goods or services for sale, files that may damage any other person’s computing devices or software, or content that may be offensive to any other users of the Site.
Upon your submission of Comments or other material or information to Meat Mates, you grant Meat Mates a worldwide, perpetual, irrevocable, and transferable license to access, use, distribute, reproduce, display, modify, create derivative works based upon, and sublicense the Comments, all without any compensation to you whatsoever. For avoidance of doubt, Natural Pet Food Group shall be under no obligation: (1) to maintain any Comments in confidence; (2) to compensate you in any way for your Comments; or (3) to respond to any Comments.

Errors, Unaccuracies & Omissions

Occasionally there may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice (including after you have submitted your order). We cannot and do not review all Comments, communications, products, or services made available on or through the Site, but, although not obligated to, may review, verify, make changes to or remove any Comments, Site Content, or the Site, including information submitted in connection with the Site Content or other features at any time, with or without notice in our sole discretion.

Disclaimers & Warranties

Meat Mates reserves the right to change items offered for sale and to limit the quantity of items that may be purchased from time to time and at any time, without prior notice. We also reserve the right to alter the terms or duration of any special offers or sale promotion. Meat Mates is not liable in the case of stock outage or unavailability of products.

Meat Mates expressly disclaims, to the fullest extent permitted by law, any express or implied warranties: (i) that the Site, Services, Site Content, goods, advice, information or links provided on the Site will meet your requirements; (ii) that the Services will be uninterrupted, timely, secure or free from error; (iii) that defects in the operation or functionality of any software provided to you as part of the Services will be corrected; (iv) regarding the Site Content, goods, services, advice, information or links provided by any third parties or users; (v) that the Site, Site Content, goods, services, advice, or information displayed on the Site will meet your requirements; and (vi) that the Site will be error-free or that any errors will be corrected. No advice or information, whether oral or written, obtained by you from the Site shall create any warranty not expressly stated in these Terms.

You understand that the technical processing and transmission of any Site Content and Comments may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. We do not guarantee that any information sent to or from our Site will be secure during transmission, nor can we guarantee the confidentiality of any communication or material transmitted to us via the Site including personal information. Meat Mates assumes no responsibility for: (a) any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorised access to, or alteration of, any communication; or (b) any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of any email or players due to technical problems or traffic congestion on the Internet or on any of the Site, including any injury or damage to you or to any person’s computer related to or resulting from use of the Services or the Site.
No conditions, warranties or other terms (including any implied terms as to satisfactory quality, fitness for purpose or conformance with description) apply to the Site, Site Content and/or Services except to the extent that they are expressly set out in these Terms. If you are using our website for personal activities, then nothing in these Terms is intended to abrogate from any rights you might have under the Consumer Guarantees Act 1993 (if any).


The contents of our Site may include links to third party materials. We will not be responsible for the content of any linked sites or liable for any direct or indirect loss or damage suffered by you from accessing, using, relying on or trading with third parties. The linked sites are provided to you only as a convenience, and the inclusion of any linked site does not imply any endorsement of it by us or any association with its operators. We reserve the right to prohibit links to our website and you agree to remove or cease any link on our request.

Limitation of Liability

In no event will Meat Mates be liable for damages other than actual and direct damages proven in a court of law. In no event shall Meat Mates's liability exceed the price you paid for the product or service that is the subject of the claim. If any part of this limitation of liability is found to be invalid or unenforceable for any reason, then the total liability of Meat Mates and its agents or representatives shall not exceed one hundred New Zealand dollars (NZ$100).

Without limiting the foregoing, you understand and acknowledge that Meat Mates shall not be liable to you for any indirect, incidental, consequential, punitive or exemplary losses which may be incurred by you arising out of your use of, or inability to use, the Site or the Services, including any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation, or any loss of data suffered by you; or any loss or damage which may be incurred by you as a result of: (i) any reliance placed by you on the completeness, accuracy or existence of any advertising, or as a result of any relationship or transaction between you and any advertiser or sponsor whose advertising appears on the Site or the Services; (ii) any changes that Meat Mates may make to the Site or Services, or for any permanent or temporary cessation in the provision of the Services (or any features within the Services); (iii) the deletion of, corruption of, unauthorized access to, or failure to store, any content and other communications data maintained or transmitted by or through your use of the Site or the Services; (iv) the use of any products or services obtained on or through the Site; or (v) any other matter relating to the Site, the Services, the Site Content, or the Comments.

The limitations on Meat Mates's liability to you in this Section shall apply whether or not Meat Mates has been advised of or should have been aware of the possibility of any such losses arising.

If you are dissatisfied with the Site, the Services, or the Terms, your sole and exclusive remedy is to discontinue using the Site and Services.


You agree to defend, indemnify and hold harmless Meat Mates, its officers, directors, members, employees, agents, affiliates, licensors and suppliers, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to legal fees) arising from: (i) your use of and access to the Site and Services; (ii) your breach of any of these Terms, including the Privacy Policy; (iii) your breach of any third party rights, including without limitation any intellectual property or privacy rights; or (iv) the use by any other persons accessing this Site using your account. This Section 9 will survive these Terms and your use of the Site and Services. We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you hereunder, and you shall cooperate in all reasonable respects in such defence. You may not settle any claim contemplated in this Section without the prior written consent of Meat Mates.

Complaint Procedure

If you believe that any content, Comment or posting on the Site violates your intellectual property or other rights, please notify Meat Mates by email at with a comprehensive detailed message setting forth the following information: (a) your name and the name of your company, if any; (b) your contact information, including your email address; (c) the nature and substance of your complaint, the specific rights at issue, and your basis for making the complaint, including the content or posting that is objectionable; and (d) the following statement: “The statements, representations, and assertions made in this message are true, complete, and accurate and I have the full legal authority to make each and every such statement, representation, and assertion and to make and be granted any demand made in this message.”

Dispute Resolution

Any dispute arising out of the Terms shall be resolved in the following manner. First, either you or Meat Mates shall notify the other of the nature of the dispute. Notification shall be given by email or letter. Upon receipt of the notice, the parties will negotiate in good faith. If a satisfactory resolution is not reached within 10 working days, then either party may refer the matter to arbitration.

Arbitration shall be held in Christchurch, New Zealand or other such place as Meat Mates / Natural Pet Food Group elects. Notice of a desire to refer the matter to arbitration shall be given by email or letter. Upon receipt of the notice, Meat Mates will attempt to agree with you who as to the person to be appointed as the arbitrator. Failing agreement within 5 working days’ of your notice, either party may apply to the President of the New Zealand Law Society for the appointment of the arbitrator. Unless the arbitrator makes a contrary award, the parties shall equally bear the costs of the arbitration and will each bear their own legal costs. The arbitrator may make any order he or she sees fit, provided that the liability of Meat Mates may not exceed the limits set out in Limitation of Liability clause.


These Terms, including the Privacy Policy, constitute the whole legal agreement between you and Meat Mates and govern your use of the Site, Services and any transactions you may have with Meat Mates through the Site and completely replaces and supersedes any prior agreement, understanding, arrangement, undertaking or proposal, written or oral, between you and Natural Pet Food Group in relation to such matters. In the event any other rule, code of conduct, or other matter posted on the Site conflicts with the terms of these Terms, these Terms shall govern. No oral explanation or oral information given by any party shall alter the interpretation of these Terms. Notwithstanding the foregoing, you understand that Meat Mates / Natural Pet Food Group may make changes to these Terms from time to time. Your continued use of the Site following the posting of changes to these Terms of Use will be considered your consent to those changes. When these changes are made, Meat Mates will make a new copy of the Terms of Use available on the Site. You agree that Meat Mates / Natural Pet Food Group is under no obligation to provide you with notices regarding changes to the Terms of Use. You understand that it is your responsibility to check the Terms regularly for changes.

You agree that if Meat Mates does not exercise or enforce any legal right or remedy which is contained in these Terms (or which Meat Mates has the benefit of under any applicable law), this will not be taken to be a formal waiver of Meat Mates’s rights and that those rights or remedies will still be available to Meat Mats. If any provision of these Terms is declared to be invalid, then the remaining provisions will continue to be valid and enforceable.

The Site is controlled and operated from within New Zealand. Without limiting anything else, Meat Mates makes no representation that the Site, Site Content, Comments, services, products, information or other materials available on, in, or through the Site is appropriate or available for use in other locations, and access to them from territories where they are illegal is prohibited. Those who choose to access the Site from outside New Zealand do so at their own risk and are responsible for compliance with applicable laws.

These Terms are governed by and will be construed in accordance with the laws of New Zealand and you submit to the exclusive jurisdiction of the Courts of New Zealand.

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